ER Discharge & Follow-Up Coordinator

HCA Healthcare; Roanoke (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Job summary

BLUE HILLS ER is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of the centralized ER and Urgent Care Follow-up programs. The role focuses on creating a positive bedside patient experience, with goals to improve contact rates, scheduling immediacy, and overall satisfaction.

The ideal candidate will have at least one year of related experience and will work a 11am-7:30pm schedule, providing courteous, professional service to patients and internal

Qualifications

• One year of related experience preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Communication

Scheduling

Job description

BLUE HILLS ER is seeking an ER Discharge Coordinator to manage bedside scheduling for follow-up care as part of the centralized ER and Urgent Care Follow-up programs. The role focuses on creating a positive bedside patient experience, with goals to improve contact rates, scheduling immediacy, and overall satisfaction.

The ideal candidate will have at least one year of related experience and will work a 11am-7:30pm schedule, providing courteous, professional service to patients and internal