ER Discharge Coordinator

HCA Healthcare; Decatur (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Career development

Job summary

HCA Healthcare’s Medical City Decatur location seeks an ER Discharge Coordinator to manage bedside scheduling and support the ER/urgent care follow-up program. The role aims to boost contact rate, scheduling immediacy and patient satisfaction in a patient-centered, quality-driven environment.

The position emphasizes professional communication with patients and staff, scheduling follow-up care at the bedside when possible, and maintaining high performance and service standards within a

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Job description

Schedule: Monday - Friday 12pm-8:30pm Do you want to join an organization that invests in you as an ER Discharge Coordinator? At Medical City Decatur, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

As an ER Discharge Coordinator, you will be responsible for Point of Care (PoC) Patient Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The truest intent of the ER discharge coordinator is a bedside-initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. You will create and maintain a positive customer experience in a patient-centered, quality-driven environment.

In this role you will:

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.


• Will schedule patients for follow-up care bedside when appropriate.


• Ensures performance and quality standards are met.


• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.


• Suggests ideas for positive changes to department policies and procedures.

Qualifications:

• One year of related experience is preferred.

Benefits

Medical City Decatur, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services


• Wellbeing support, including free counseling and referral services


• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence


• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling


• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing


• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.