ER Discharge Concierge - Elevate Patient Care

HCA Healthcare; Plantation (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

HCA Florida Westside Hospital is seeking an ER Discharge Coordinator to manage Point of Care bed-side scheduling as part of centralized ER and Urgent Care follow-up programs, with the goal of increasing contact rate and scheduling immediacy while enhancing the patient experience.

You will engage with patients, families, and staff in a courteous, professional manner, coordinate follow-up care at bedside when appropriate, and help maintain high standards of performance and quality in a

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Experience preferred

Job description

HCA Florida Westside Hospital is seeking an ER Discharge Coordinator to manage Point of Care bed-side scheduling as part of centralized ER and Urgent Care follow-up programs, with the goal of increasing contact rate and scheduling immediacy while enhancing the patient experience.

You will engage with patients, families, and staff in a courteous, professional manner, coordinate follow-up care at bedside when appropriate, and help maintain high standards of performance and quality in a