Veterinary Client Care Specialist

Ethos Veterinary Health; Fredericksburg (VA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

CE Allowance + Free VetBloom (RACE‑com

VTNE and/or license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Ethos Veterinary Health's Virginia Veterinary Centers in Fredericksburg, VA, is hiring a Client Care Specialist for Emergency care. The role supports fast-paced, high-volume reception, open shifts (6, 8, 10, or 12 hours) including days, nights, overnights, and weekends, with pay of $20–$25 per hour.

Expect a welcoming team, comprehensive benefits, and the chance to contribute to compassionate, client-focused care while learning in a cutting-edge veterinary environment.

Qualifications

• High school diploma or equivalent is required.
• Vocational certificate/diploma in business or office administration is preferred.
• Experience in the veterinary or medical field is preferred.
• Available to work: days or evenings (weekends will be required).
• Friendly, poised and client-focused approach.
• Excellent communication skills both written and verbal.
• Proficient typing skills.
• Ability to multi-task in a fast-paced environment.
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations calmly.
• Ability to review estimates, discuss financial options, and process payments.

Responsibilities

• Answering phones.
• Scheduling/ coordinating patient appointments.
• Data entry, filing, email.
• Patient discharge.
• Maintain a clean and safe hospital lobby for employees, clients, and patients.
• Be compassionate, client and patient focused.

Skills

Communication skills

Typing skills

Multi-tasking

Customer service

Calm under pressure

Education

High school diploma or equivalent

Business/office administration certificate

Tools

Internal software systems

Job description

Client Care Specialist, Emergency

Location: Fredericksburg, VA

Full-Time | 6, 8, 10, or 12 hour shifts | Days, Nights, Overnights, and weekends

$20–$25/hr

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working on a fast- paced team? We might be the perfect fit for you!

Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area/Midlothian/Fredericksburg. Locally owned and operated for over 35 years!

Pay & Benefits for Client Care Specialists

• $20- 25/hour,(based on experience and skills)

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule

• Emergency Client Care Shifts vary and require open availability. Shifts can start as early as 6am and end as late as 12am EST They can be duration of 6, 8, 10, or 12 hours. Open availability during the week and weekend is required as shifts are assigned based on skill sets.

Client Care Specialist Responsibilities

Our client care specialists are positive, organized, and compassionate team members. High volume receptionist experience with a desired proficiency in a multi- line phone and computer systems are preferred.

• Answering phones
• Scheduling/ Coordinatingpatient appointments
• Data entry, filing, email
• Patient discharge
• Maintain a clean and safe hospital lobby for employees, clients, and patient
• Be compassionate, as well as client and patient focused.

Qualifications

• High school diploma or equivalent is required.
• Vocational certificate/ diploma in business or office administration is preferred.
• Experience in the veterinary or medical field is preferred.
• Available to work: days or evenings (weekends will be required)
• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

What you can expect working with us

• With our highly trained doctors, technicians, and state-of-the-art equipment, our team is able to perform advanced medical techniques providing excellent care and treatment services.
• You get to work alongside coworkers who are dedicated to growing their knowledge/experience, and creating an environment that allows you to learn, grow and continue to develop your own knowledge/skillset.
• Leadership is actively involved and present. We care about our employees and your engagement in your job. We listen to your thoughts, opinions, and value your input as an employee

About Virginia Veterinary Centers

Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine to provide the best quality care for their patients and families. Our teams understand that when knowledge and care are shared across distance and discipline, your furry family member gets the best care available.

We recognize that to do this, we need adequately educated staff to maintain our highest standard of care. Because of this, providing a culture that cultivates collaborative learning in a safe and inclusive hospital is of the utmost importance to our management team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need