Equity Swap Client Services Specialist II

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Client Service Equity Swap Associate II within Equity Derivatives and the Prime Financial Services group to enhance client relationships through exceptional service and operational support.

You will address client inquiries, process transactions, troubleshoot complex issues, and collaborate with multiple departments to ensure compliance and smooth operation of the swap lifecycle.

Qualifications

• Experience in client service derivative operations and transaction processing.
• Ability to detect and prevent fraudulent transactions.
• Strong liaison across departments to ensure policy compliance.
• Proven ability to influence internal stakeholders.
• Experience with change management and strategic communication.
• Digital literacy and adoption of emerging technologies.
• Excellent analytical, technical, and problem-solving skills.

Responsibilities

• Understand and manage risk & controls related to the life cycle of equity swaps.
• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Service client needs using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, manage swap lifecycle cashflows and support clients in reconciliation questions.

Skills

Client service ops

Fraud prevention

Stakeholder management

Change management

Strategic communication

Digital literacy

Analytical problem solving

Education

Bachelor's degree

Job description

JPMorgan Chase & Co. in New York seeks a Client Service Equity Swap Associate II within Equity Derivatives and the Prime Financial Services group to enhance client relationships through exceptional service and operational support.

You will address client inquiries, process transactions, troubleshoot complex issues, and collaborate with multiple departments to ensure compliance and smooth operation of the swap lifecycle.