Equity SWAPS Client Service Associate II

JPMorganChase; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorganChase in New York is seeking a Client Service Equity Swap Associate II to support our Equity Derivatives and Prime Financial Services team, elevating client experiences through proactive service and accurate processing.

You will troubleshoot issues, manage the life cycle of equity swaps, liaise with multiple departments, and help deliver efficient, compliant operations with a focus on risk controls and client satisfaction.

Qualifications

• Knowledge in client service derivative operations and trade life cycle.
• Experience detecting fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Strong negotiation and communication skills.
• Experience facilitating change management and strategic communication.

Responsibilities

• Understand and manage risk & controls related to the life cycle of equity swaps.
• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Service client needs using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.
• Manage swap lifecycle cashflows and support clients in their reconciliation queries.

Skills

Client service

Derivatives operations

Risk & controls

Fraud prevention

Stakeholder management

Change management

Digital literacy

Analytical thinking

Communication skills

Education

Bachelor's degree

Job description

Job DescriptionJoin our dynamic team as a Client Service Equity Swap Associate II and become a vital part of our mission to elevate client experiences.

Job DescriptionJoin our dynamic team as a Client Service Equity Swap Associate II and become a vital part of our mission to elevate client experiences. As a Client Service Equity Swap Associate II within Equity Derivatives and the Prime Financial Services group, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job Responsibilities

• Understand and manage risk & controls related to the life cycle of equity swaps.
• Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
• Service client needs using market product knowledge while maintaining awareness of industry practices.
• Optimize service delivery by implementing process automation initiatives and building strong client relationships. Continually strive to STP processes and reduce manual interventions.
• Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively. Manage swap lifecycle cashflows and support clients in their reconciliation queries.

Required Qualifications, Capabilities, And Skills

• Knowledge or equivalent expertise in client service derivative operations, with a focus on transaction processing and troubleshooting. Knowledge of the trade life cycle is essential.
• Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
• Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
• Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
• Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
• Proficiency in digital literacy and the implementation of emerging technologies.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.

Preferred Qualifications, Capabilities And Skills

• Capability to analyze processes and recommend improvements for quality and efficiency.
• Skilled in driving continuous improvement initiatives to enhance client experiences.
• Experience in client-facing roles across multiple business areas and functions.
• Strong analytical, problem-solving, and decision-making skills for effective independent work.
• Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement. Knowledge of Equity Swaps is preferable.
• Minimum Bachelor's degree from an accredited university.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan\'s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.