Equity-Eligible Healthcare Office Supervisor: Lead Ops

Dovetail Health; Worcester (MA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive programs

Job summary

Reliant Medical Group, part of the Optum family, is seeking a Senior Supervisor to oversee medical office operations and a team of 15+ staff in Worcester. You will lead clinical and administrative staff, coordinate scheduling, EMR use, payroll, and performance management to ensure quality care and efficient service.

You will drive continuous improvement, develop standard work, report metrics to leadership, and collaborate with the People Team on staffing and policy implementation.

Qualifications

• 3+ years of experience in a relevant medical or healthcare setting with preference for 2+ years in a supervisory role.
• Knowledge of medical terminology and experience with electronic medical records are required.
• Demonstrated leadership ability including problem-solving skills and ability to communicate via written reports.
• Excellent organizational, interpersonal, team-building, and communication skills.
• Proven ability to address issues through project management and coordinate people and resources accordingly.
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software.

Responsibilities

• Directly supervise clinical and administrative staff (15+), including hiring, training, scheduling, performance evaluations, corrective action, and resolving grievances.
• Provide direction and leadership to foster teamwork and integration with organizational initiatives.
• Create standard work processes and collaborate to define best practices.
• Lead budgeting and operational reporting, ensuring timely KPI updates to leadership.
• Coordinate staffing to meet patient care needs and maintain service quality.
• Ensure compliance with policies, safety, infection control, and regulatory requirements.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Tools

Microsoft Office

Practice management software

Job description

Reliant Medical Group, part of the Optum family, is seeking a Senior Supervisor to oversee medical office operations and a team of 15+ staff in Worcester. You will lead clinical and administrative staff, coordinate scheduling, EMR use, payroll, and performance management to ensure quality care and efficient service.

You will drive continuous improvement, develop standard work, report metrics to leadership, and collaborate with the People Team on staffing and policy implementation.