Clinical Operations Supervisor

NaviHealth; Worcester (MA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

Reliant Medical Group, part of the Optum family, seeks a Senior Administrative Supervisor to oversee medical office operations and a 15+ member staff. You will lead scheduling, EMR use, payroll processes, and department budgeting while driving process improvements and policy adherence.

You'll partner with clinical leaders to ensure access, service quality, and patient satisfaction, offering guidance, training, and performance management across a busy multi-specialty practice in Worcester, MA.

Qualifications

• 3+ years of experience in a medical/healthcare setting with supervisory duties.
• Knowledge of medical terminology and EMR experience required.
• Demonstrated leadership with strong problem-solving and reporting skills.
• Excellent organizational, interpersonal, teamwork, and communication abilities.
• Proficient in Microsoft Office and practice management software.

Responsibilities

• Directly supervises clinical and administrative staff (15+), including hiring, training, scheduling, evaluations and performance actions.
• Oversees daily clinical and support operations ensuring access, service quality, and cost control.
• Manages staffing, payroll processing, time off, and time adjustments in the payroll system.
• Monitors compliance with policies, safety and regulatory requirements.
• Analyzes operational reports to optimize workflows and scheduling.
• Provides training and guidance on policies, procedures, and software systems.

Skills

Leadership

Problem-solving

Organizational skills

Communication skills

Microsoft Office

Practice management software

Tools

EMR systems

Job description

Reliant Medical Group, part of the Optum family, seeks a Senior Administrative Supervisor to oversee medical office operations and a 15+ member staff. You will lead scheduling, EMR use, payroll processes, and department budgeting while driving process improvements and policy adherence.

You'll partner with clinical leaders to ensure access, service quality, and patient satisfaction, offering guidance, training, and performance management across a busy multi-specialty practice in Worcester, MA.