Medical Office Operations Manager

Optum; Worcester (MA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k plan

Job summary

Optum, in Worcester, MA, seeks an experienced supervisor to lead medical office operations at Reliant Medical Group. You will direct clinical and administrative staff, manage scheduling, EMR use, and payroll while ensuring quality care and regulatory compliance.

You will drive process improvements, report on key metrics, and partner with leadership to implement organizational initiatives. Strong leadership, communication, and problem-solving skills are essential for success.

Qualifications

• 3+ years of experience in relevant medical or healthcare setting with preference for 2+ years in a supervisory role.
• Knowledge of medical terminology and experience with electronic medical records required.
• Demonstrated leadership ability including problem-solving and written reports communication.
• Excellent organizational, interpersonal, team-building, and communication skills.
• Proven ability to address issues through project management and coordinate people/resources accordingly.
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software.

Responsibilities

• Directly supervise clinical and administrative staff (15+) including hiring, training, scheduling, evaluations and corrective action.
• Oversee daily clinical and support operations ensuring access, service quality, cost control and other duties.
• Monitor payroll and time-off; ensure accurate time recording in payroll system.
• Analyze operational reports to optimize workflows and scheduling.
• Provide training and support on policies, procedures, and software systems.
• Lead staff meetings and foster collaboration across departments.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Team-building

Tools

Microsoft Office

Practice management software

Job description

Optum, in Worcester, MA, seeks an experienced supervisor to lead medical office operations at Reliant Medical Group. You will direct clinical and administrative staff, manage scheduling, EMR use, and payroll while ensuring quality care and regulatory compliance.

You will drive process improvements, report on key metrics, and partner with leadership to implement organizational initiatives. Strong leadership, communication, and problem-solving skills are essential for success.