Shop Equipment Technical Consultant

Vehicle Service Group, A Dover Company; Madison (IN); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Vehicle Service Group, A Dover Company, is seeking a Contact Center Customer Service: Technical specialist to assist business or end-user customers via phone, online chat, or text. You will handle technical inquiries related to equipment or software installation, activation, and troubleshooting, using approved scripts and guidance tools.

The role emphasizes call-center effectiveness, working with limited supervision, and applying advanced product knowledge to resolve issues and guide customers

Formación

• Respond to a high volume of low complexity technical inquiries using scripts.
• Provide responses based on pre-determined scripts and guidance tools.
• Recommend alternative products or services (e.g., warranties) as part of issue resolution.
• A Professional 3 applies advanced knowledge of the job area.

Responsabilidades

• Managing projects / processes, working independently with limited supervision.
• Coaching and reviewing the work of lower level professionals.
• Problems faced are difficult and sometimes complex.

Descripción del empleo

Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets. Work Environment: Typically located in a call center environment A Professional 3 applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: Managing projects / processes, working independently with limited supervision.. Coaching and reviewing the work of lower level professionals.. Problems faced are difficult and sometimes complex.