Equipment Solutions Advisor - Drive Uptime & Growth

Idahoan Foods, LLC; Hewitt (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Base salary + commissions

Company truck

Training and development

Comprehensive benefits package

Job summary

RDO Equipment Co. is seeking a Customer Service Advisor in Texas to support customers with equipment solutions. You will blend sales mindset with technical curiosity to deliver value, build lasting relationships, and help customers keep their operations running smoothly.

The role offers a base salary with commissions, a company truck, and opportunities for training and growth within the organization, with a focus on safety and teamwork in a fast-growing market.

Responsibilities

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by product knowledge.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.
• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Job description

RDO Equipment Co. is seeking a Customer Service Advisor in Texas to support customers with equipment solutions. You will blend sales mindset with technical curiosity to deliver value, build lasting relationships, and help customers keep their operations running smoothly.

The role offers a base salary with commissions, a company truck, and opportunities for training and growth within the organization, with a focus on safety and teamwork in a fast-growing market.