Customer Service Advisor

RDO Equipment Co.; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Comprehensive benefits

Training and development

Growth opportunities

Job summary

RDO Equipment Co. is seeking a Customer Service Advisor to sell service and parts for customer solutions within a defined territory and to build long-term relationships to maximize profitability and market share.

The role offers a base salary plus commissions, a comprehensive benefits package, and a company vehicle. Top earners achieve six figures with performance. Training and development are emphasized to advance knowledge and skills within the organization.

Qualifications

• 1-3 years' experience in an industry-related role with involvement in sales, service, training or related work.
• Strong computer skills and ability to use company systems/tools.
• Excellent customer service and communication skills.
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Sell machine maintenance and repair services, repair parts, extended warranties and related products.
• Maintain basic technical knowledge of products and provide technical assistance.
• Document and track all sales activity in company systems.
• Represent the company for Product Support sales in a defined territory.
• Maintain product knowledge of features and benefits across services.
• Monitor competitive activity and industry trends.
• Maintain current sales data for customers in the territory.
• Perform on-site testing and operation of machinery as needed.
• Follow safety rules and company policies.

Skills

Communication skills

Computer skills

Sales experience

Tools

S2 system

Job description

The Customer Service Advisor will sell service and parts for customer solutions, while building long-term relationships within a territory to maximize company profitability and market share. They must have strong communication skills and are expected to meet the customer's needs and expectations.

$80000 - $100000 / year

Compensation & Benefits:

• Average $80,000 to $100,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Sell machine maintenance and repair services, repair parts, extended warranties, and any other management approved products.
• Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable.
• Use company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner.
• Represent the company for the sale of Product Support to customers in a defined sales area.
• Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company.
• Be aware of competitive activity and competitive products, as well as business and industry trends.
• Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory.
• Test/operate machinery at customer work site.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 1-3 years' experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.