Service Writer

Boyd CAT; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time employment with benefits

Medical, Dental, Vision, Disability, &

Job summary

Boyd CAT is seeking a Service Writer to handle customer inquiries, advise on repairs, and coordinate shop scheduling. The role emphasizes delivering value to customers and maintaining efficient shop operations.

You will interact with customers, determine repair needs, prepare estimates, and ensure accurate documentation and timely service delivery while representing the company's professional image.

Qualifications

• High school diploma or equivalent.
• Excellent PC skills; knowledge of Excel and Word required.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.

Responsibilities

• Interview the customer to determine repair causes and estimate work and cost.
• Coordinate and schedule shop work; maintain work orders.
• Inspect trucks and equipment to assess damage and gather required information.
• Receive customer inquiries and advise on repair options and issues.
• Schedule work with engine parts and service representatives; manage space and staff availability.
• Maintain current information for foreman, service manager, and customer.
• Solicit work, estimate repair costs, and document conversations.
• Determine warranty vs revenue status for incoming and ongoing work.
• Initiate and track service work orders; adjust as needed.
• Review and close work orders; prepare COD repair orders and collect payments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of safety, enthusiasm, respect, velocity, integrity, commitment, and excellence that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Service Writer receives incoming inquiries concerning the repairs of all types of equipment. Promotes and solicits repair work for the Service Department. Guides and advises customers of work to be performed that result in a timely repair while providing the greatest value for customer and the Company.

REQUIREMENTS:

• High school diploma or equivalent
• Excellent PC skills- knowledge of Excel and Word required
• Strong computer, verbal, written and interpersonal skills
• Ability to organize and prioritize work to meet deadlines
• Projects a positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner, displays an attitude of professionalism; complies with company dress code

ESSENTIAL FUNCTIONS:

• Interview the customer to determine the cause and nature of the repair and propose to the customer the kind of work that should be performed along with the cost or estimate of the job. Determine if repairs are warranty or revenue and advise customer
• Coordinate/schedule work to be performed in the shop along with setting up and maintaining a work order to ensure efficient repairs and shop operations
• Climb underneath and on top of trucks and equipment to look at damage and retrieve information
• Receive phone and personal customer inquiries, serving as a consultant on problems
• Schedule incoming work for customer directly and for the engine parts and service representative by working with the shop foreman to determine shop space and personnel availability
• Maintain a working schedule of incoming work and work in progress which provides current information to the shop foreman, Service Manager, and the customer
• Solicit work, estimate repair costs, offer repair options to the customer and document details of conversations and events
• Determine warranty and/or revenue status of both incoming and ongoing work
• Initiate all service work orders, and maintain the work orders when other repairs added
• Review all on highway and commercial work orders before closing, making necessary changes. Close and approve work orders to be invoiced
• Calculate C.O.D. repair orders and collect monies due
• Perform other duties as necessary and assigned

BENEFITS:

• Full-Time W2 Employee with bonus potential
• Full benefits including Medical, Dental, Vision, Disability, and Life Insurance