Equipment Service Writer - Growth & Benefits

Boyd Company; Lexington (KY); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time employment with benefits

Medical, Dental, Vision, Disability, &

Descripción de la vacante

Boyd CAT is seeking a Service Writer to handle customer inquiries, advise on repairs, and coordinate shop scheduling. The role emphasizes delivering value to customers and maintaining efficient shop operations.

You will interact with customers, determine repair needs, prepare estimates, and ensure accurate documentation and timely service delivery while representing the company's professional image.

Formación

• High school diploma or equivalent.
• Excellent PC skills; knowledge of Excel and Word required.
• Strong verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.

Responsabilidades

• Interview the customer to determine repair causes and estimate work and cost.
• Coordinate and schedule shop work; maintain work orders.
• Inspect trucks and equipment to assess damage and gather required information.
• Receive customer inquiries and advise on repair options and issues.
• Schedule work with engine parts and service representatives; manage space and staff availability.
• Maintain current information for foreman, service manager, and customer.
• Solicit work, estimate repair costs, and document conversations.
• Determine warranty vs revenue status for incoming and ongoing work.
• Initiate and track service work orders; adjust as needed.
• Review and close work orders; prepare COD repair orders and collect payments.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Descripción del empleo

Boyd CAT is seeking a Service Writer to handle customer inquiries, advise on repairs, and coordinate shop scheduling. The role emphasizes delivering value to customers and maintaining efficient shop operations.

You will interact with customers, determine repair needs, prepare estimates, and ensure accurate documentation and timely service delivery while representing the company's professional image.