Equipment Service Shop Manager — Lead Techs & Customers

Foley Power Solutions; Wichita (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Industries in Wichita, KS is seeking an Equipment Service Shop Manager to lead the equipment service team, schedule work, communicate with customers and direct technicians in the shop. You will focus on customer satisfaction and operational efficiency.

Responsibilities include safe operations, scheduling, status updates on repairs, training support for technicians, reviewing work orders, and travel to assist other locations as needed.

Qualifications

• Excellent communication and customer service experience.
• Experience working on or knowledge of heavy equipment.
• Experience working in a service department.

Responsibilities

• Ensure work is performed in a safe manner.
• Develop schedule to ensure customer needs are met.
• Communicate with customers and technicians on repairs, status, price and follow-up.
• Ensure technicians have the training and tools needed.
• Review work orders and their status.
• Travel is required for training and/or to assist at other locations.

Skills

Customer service

Heavy equipment knowledge

Service department experience

Job description

Foley Industries in Wichita, KS is seeking an Equipment Service Shop Manager to lead the equipment service team, schedule work, communicate with customers and direct technicians in the shop. You will focus on customer satisfaction and operational efficiency.

Responsibilities include safe operations, scheduling, status updates on repairs, training support for technicians, reviewing work orders, and travel to assist other locations as needed.