Equipment Service Shop Manager

Foley Equipment; Wichita (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Industries in Wichita, KS is seeking an Equipment Service Shop Manager to lead the equipment service team, schedule work, communicate with customers and direct technicians in the shop. You will focus on customer satisfaction and operational efficiency.

Responsibilities include safe operations, scheduling, status updates on repairs, training support for technicians, reviewing work orders, and travel to assist other locations as needed.

Qualifications

• Excellent communication and customer service experience.
• Experience working on or knowledge of heavy equipment.
• Experience working in a service department.

Responsibilities

• Ensure work is performed in a safe manner.
• Develop schedule to ensure customer needs are met.
• Communicate with customers and technicians on repairs, status, price and follow-up.
• Ensure technicians have the training and tools needed.
• Review work orders and their status.
• Travel is required for training and/or to assist at other locations.

Skills

Customer service

Heavy equipment knowledge

Service department experience

Job description

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If you enjoy taking care of customers and leading a team, consider joining us as an Equipment Service Shop Manager.You will be directly involved in the day-to-day function of the equipment service department, scheduling work, communicating with customers and directing the work of technicians in the shop at our Wichita, KS location.You will focus on the customer and technicians by supporting what they need.

What You Will Do in This Role:

• Ensure work is performed in a safe manner
• Develop schedule to ensure customer needs are met
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have the training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

• Excellent communication and customer service experience
• Experience working on or knowledge of heavy equipment
• Experience working in a service department

What Will Put You Ahead:

• CAT earthmoving equipment experience

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com .

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). [e-mail].

*At this time Foley does not participate in any Visa sponsorship programs.