Equipment Service Shop Manager

Foley Equipment; Oatville (KS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with matching

Full insurance benefits

Holiday, PTO, parental leave

Job summary

Foley Equipment is seeking an Equipment Service Shop Manager to lead the day-to-day operations at our North KC Rebuild Center. You will schedule work, guide technicians, and maintain strong customer communication to ensure timely, quality repairs.

You will oversee safety, training, and tooling, and coordinate with customers on status, pricing, and follow-up. Travel to training or other locations may be required.

Qualifications

• Must have prior employee management in a service setting.
• Strong customer service experience and communication skills.
• Experience or knowledge of heavy equipment.
• Experience working in a service department.

Responsibilities

• Schedule work in the service shop and ensure timely repairs.
• Direct and support technicians in daily shop operations.
• Communicate with customers about repairs, status, price and follow-up.
• Ensure safety standards and proper training/tools for technicians.
• Review work orders and track progress and outcomes.
• Travel for training or to assist at other locations.

Skills

Employee management

Customer service

Communication skills

Heavy equipment knowledge

Service department experience

Job description

If you enjoy taking care of customers and leading a team, consider joining us as an Equipment Service Shop Manager. You will be directly involved in the day-to-day function of the equipment service department, scheduling work, communicating with customers and directing the work of technicians in the shop at our North KC Rebuild Center.You will focus on the customer and technicians by supporting what they need.

What You Will Do in This Role:

• Ensure work is performed in a safe manner
• Develop schedule to ensure customer needs are met
• Communicate with customers and technicians on repairs, status, price and follow-up
• Ensure technicians have the training and tools needed
• Review work orders and their status
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate:

• Previous employee management
• Excellent communication and customer service experience
• Experience working on or knowledge of heavy equipment
• Experience working in a service department

What Will Put You Ahead:

• Previous employee management in a service department
• CAT earthmoving equipment experience

What We Can Offer You:

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central - proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

*At this time Foley does not participate in any Visa sponsorship programs.