Service Coordinator

Yancey Power Systems

Pooler (GA)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Full medical, vision and dental coverage

Tuition reimbursement

Paid vacations

Employee wellness programs

Job summary

Yancey Power Systems in Pooler, Georgia, is seeking a Service Coordinator to support the Service Manager and serve as a key liaison between technicians and customers. You will ensure effective communication regarding equipment issues and upsell additional services based on inspections.

The ideal candidate will possess excellent customer service skills, technical aptitude, and a strong desire to learn. A Bachelor's Degree or equivalent experience is required.

Competitive benefits include health coverage, bonuses, and professional development opportunities.

Qualifications

Must have a strong desire to learn and provide superior customer service.
Ability to take direction and work in a team environment.
High energy and strong work ethic are required.

Responsibilities

Support the Service Manager and liaise between technicians and customers.
Interact with customers and provide updates throughout the service process.
Upsell additional parts and service based on inspection findings.

Skills

Excellent listening/communication skills

Good technical aptitude

Skilled in Basic computer applications

Customer service skills

Education

Bachelor's Degree or equivalent experience

Tools

Basic computer applications (Word, PowerPoint, Excel, Acrobat)

Cat Systems knowledge

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As a Service Coordinator you will support the Service Manager and act as a liaison between service technicians and customers. This person gathers details from the customer to understand the equipment issues and clearly communicate those issues to the service team for swift resolution. In turn, the Service Coordinator communicates back to the customer with information regarding what was found to be the root cause of the issue, the repair taken to resolve and potential actions needed to prevent it in the future. Also, this person will be responsible for upselling additional parts and service when opportunities arise based on inspection findings and the recommended actions/maintenance from the manufacturer. Finally, the Service Coordinator delivers superior customer experience.

Primary Responsibilities

Interact with customers, listen to their concerns/issues, and provide updates throughout the service repair process (inspection to invoice)
Work within the dealership systems, including the customer communication platform, Modern, to ensure customer understanding and preferred contact info as well as providing updates on estimates, quotes and repair progress
Consult with Service Manager and technicians about needed repairs and alternatives that can be offered to meet customer needs
Communicate with customers about proper maintenance and practices to limit downtime and extend the life of their equipment
Upsell parts and service, selling the value of Yancey Bros. Co., including additional warranty and CVA options
Ensure YBC is delivering superior customer service and addressing situations where the customer does not feel we have delivered

Additional Responsibilities

Participate in the required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you must have a strong desire to learn. You should be very self‑motivated, disciplined and possess a sense of urgency with a desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education / Experience

Bachelor’s Degree, Associate’s Degree, or Technical School degree in a related field required or equivalent equipment and customer relations experience can be substituted.

Required Qualifications / Skills

High energy, excellent listening/communication skills, and a strong work ethic required
Good technical aptitude
Patient disposition and ability to resolve conflict
Comprehension skills to quickly understand customer concerns as well as potential complex technician recommendations
Skilled in ‘Basic’ computer applications – Word, PowerPoint, Excel, Acrobat and other computer applications associated with the position
The ability to communicate through email and phone – sending & receiving notes, attachments, etc.
Effective use of Cat Systems (or ability to learn)

Preferred Qualifications / Skills

Industry or segment‑specific experience is preferred

Values

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change/improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure