Equipment Service Coordinator — Customer & Technician Liaison

Stephenson Equipment Inc; Middle River (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Stephenson Equipment Inc. seeks a Service Writer at its Baltimore, MD location to act as the communication hub between customers, technicians, and the service department.

The role focuses on coordinating service schedules, managing work orders, and processing technician time while ensuring a high level of customer satisfaction. The ideal candidate will have at least 2 years of customer service or service coordination experience, a high school diploma or GED, and strong computer/data-entry

Qualifications

• Minimum 2 years of customer service or service coordination experience.
• High School Diploma or GED required.
• Strong computer and data entry skills.

Responsibilities

• Serve as the primary point of contact for repair status and updates.
• Coordinate daily service schedules with technicians and management.
• Create and process repair estimates for customer approval.
• Open, review, and close work orders accurately.
• Review technician paperwork and labor entries for accuracy.
• Enter and approve technician timesheets in company systems.
• Create purchase orders and support job costing activities.
• Monitor warranty coverage and submit warranty claims.
• Maintain accurate service and customer records.

Skills

Customer service

Communication

Organization

Data entry

Microsoft Office

Team collaboration

Education

High School Diploma or GED

Tools

Company software systems

Work orders system

Job description

Stephenson Equipment Inc. seeks a Service Writer at its Baltimore, MD location to act as the communication hub between customers, technicians, and the service department.

The role focuses on coordinating service schedules, managing work orders, and processing technician time while ensuring a high level of customer satisfaction. The ideal candidate will have at least 2 years of customer service or service coordination experience, a high school diploma or GED, and strong computer/data-entry