Equipment Rental & Service Associate

Winchester Equipment Co.; Harrisonburg (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Winchester Equipment Co. is seeking a driven Rental and Service Utility to assist customers with rentals, prepare and verify agreements, and coordinate equipment movement across yards and shops. The role supports service staff and helps maintain a clean, safe workspace.

The position emphasizes excellent customer service, attention to detail, and accurate documentation, with responsibilities spanning rental readiness, fleet presentation, and adherence to safety protocols.

Qualifications

• High School Diploma or equivalent required.
• Experience in service, rental, customer service, or equipment-related environment preferred.
• Excellent customer service, telephone, computer skills, and accuracy are required.

Responsibilities

• Assist customers with rental inquiries, reservations, agreements, returns, and related paperwork.
• Prepare, close, and verify rental agreements and invoices.
• Arrange and maintain the rental fleet to promote rental sales and safe operations.
• Maintain cleanliness and safety in shop, rental yard, lot, and display areas.
• Coordinate movement of equipment between locations and customer pickup/drop-off.
• Wash and clean equipment after rental use or repairs as part of Ready for Delivery.
• Support shop technicians, service advisors, rental staff, and management as needed.
• Follow all safety protocols and training expectations.
• Perform other duties as assigned by management.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Winchester Equipment Co. is seeking a driven Rental and Service Utility to assist customers with rentals, prepare and verify agreements, and coordinate equipment movement across yards and shops. The role supports service staff and helps maintain a clean, safe workspace.

The position emphasizes excellent customer service, attention to detail, and accurate documentation, with responsibilities spanning rental readiness, fleet presentation, and adherence to safety protocols.