Equipment Sales Coordinator

Tracey Road Equipment, Inc.; City of Syracuse (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off including birthday

Job summary

Tracey Road Equipment, Inc. in Syracuse, NY, is seeking an Equipment Sales Coordinator to support the sales team and deliver exceptional customer service.

You will coordinate sales activities, maintain the New and Fleet equipment lists, and prepare pre-sale analyses to keep information accurate for quotes and deliveries. The role requires strong administrative skills, attention to detail, and the ability to work with multiple departments such as Used Equipment, Parts, Service, Marketing, and

Qualifications

• Experience in customer service and administrative tasks.
• Ability to coordinate with multiple departments and teams.
• Familiarity with sales processes and product knowledge is a plus.

Responsibilities

• Becomes familiar with all company policies, procedures, and product lines.
• Prepares pre-sale analysis forms and updates as changes occur.
• Maintains and updates both the “New” and “Fleet” equipment lists and distributes to sales staff.
• Creates sales flyers for new and used equipment as received.
• Maintains online listings and advertisements, in print and online, up to date.
• Answers incoming customer calls and walk-ins, passing leads to the appropriate salesperson.
• Writes work order requests for the service department and coordinates to ensure proper prep.
• Ensures service work is completed with manuals and warranty docs.
• Supports sales reps and customers on technical issues.
• Ensures manuals and registration/warranty information are available at sale/delivery.
• Coordinates equipment deliveries and bid processes as needed.
• Attends sales meetings and trade shows as required.

Skills

Customer service

Administrative skills

Sales support

Communication

Organizational skills

Job description

Equipment Sales Coordinator in Syracuse, NY

Join Our Team at Tracey Road Equipment!

Position: Equipment Sales Coordinator
Location: Syracuse, NY
Salary: $20-$24 per hour
Job Type: Full-time

About the Role:

The primary function of the Equipment Sales Coordinator is to assist sales management and the sales team in providing exceptional customer service to our customers. The ideal candidate will become an integral part of the sales team; coordinating sales activities, maintaining competitive data, gaining knowledge of our products and services to provide exceptional service to our current and future customers. The Equipment Sales Coordinator will work closely with several departments within Tracey Road Equipment; Used Equipment, Parts, Service, Marketing, Accounting and Truck Sales.

This is an excellent opportunity for a motivated self-starter who has exceptional administrative skills and a strong desire to join a company that is a leader within the industry.

Key Responsibilities:

• Becomes familiar with all company policies, procedures, and product lines.
• Prepares pre-sale analysis forms and updates as changes occur.
• Responsible for maintaining and updating both the “New” and “Fleet” equipment lists as well as distributing them to all sales personnel, as required.
• Creates sales flyers for new and used equipment as it is received.
• Maintains online listings and advertisements, in both print and online, to ensure information stays up to date.
• Answers incoming customer phone calls and customer walk-ins, which includes providing as much information as possible to assist the customer, and passing the lead on to the appropriate salesperson.
• Writes up work order requests for the service department and works with them to ensure that the equipment is prepped properly, which includes acting as a salesperson liaison to clarify any questions that may come up in the shop so that the job is completed correctly the first time.
• Ensures all service work has been completed and all attachments, books, warranty paperwork, if any, has been completed and with machine prior to notifying sales personnel that unit is ready to be picked up/shipped.
• Works with sales representatives and customers on any customer support related issues such as technical problems.
• Ensure that all units have operating manuals and registration/warranty information available at the time of sale/delivery.
• Processes municipal bids for construction related products in a detailed and timely manner which includes preparing costs on bids, monitoring bid opening dates, receiving bids in house, pricing and sending them to manufacturers.
• Assists in coordinating equipment deliveries and shipments for new and sold equipment.
• Attends sales meetings & trade shows as required by management.
• Builds a positive rapport with all our sales representatives and vendors.
• Maintains deal and customer files according to company policy.
• Reviews factory orders with rep’s regarding pricing and technical accuracy.

Qualifications:

• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Why Tracey Road Equipment?

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.