Parts Counter Representative

Tracey Road Equipment, Inc.; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

401(k) with company matching

Job summary

Tracey Road Equipment, Inc. in Rochester, NY is seeking a Parts Counter Representative for truck and heavy equipment. You will assist walk-in and phone customers, help select parts, and ensure exposure to the full product line.

The role emphasizes friendly, professional service, order setup for daily shipments, and maintaining up-to-date product knowledge. Prior parts and customer service experience is ideal, with a strong customer-facing presence required.

Qualifications

• Assist walk-in and phone-in customers in selecting required parts.
• Maintain goodwill by greeting customers and answering inquiries.
• Set up orders for daily shipment, delivery, or pick-up.
• One year of equipment/truck parts experience would be ideal.
• Professional appearance and ability to work with the public.

Responsibilities

• Assist outside sales reps with orders.
• Present customers with copies of invoices.
• Keep current on new products and updates.
• Participate in training programs.

Skills

Customer service

Parts knowledge

Communication

Teamwork

Job description

Position:Parts Counter Representative – Truck & Heavy Equipment
Location: Rochester, NY
Salary: $20 – $25 an hour
Job Type: Full-time

• Assist walk-in and phone-in customers in selecting required parts, offer specials, and ensure that the customer is exposed to the full product line.
• Maintain customer goodwill by greeting and acknowledging all customers, answer customer inquiries.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Be friendly professional and efficient when working with all customers, both on the phone and in person.
• Present the customer with the proper copy of invoices.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Previous parts and customer service experience would be ideal.
• One year of experience in an equipment and / or truck parts department would be ideal.
• Professional personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.
  

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service.
Tracey Road Equipment operates multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.
Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.