Product Support Specialist- Aggregate Equipment

Tracey Road Equipment, Inc.; Wilkes-Barre (Luzerne County); In loco; USD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) plan

Descrizione del lavoro

Tracey Road Equipment, Inc. in Wilkes-Barre, PA is seeking a full-time Product Support Specialist – Aggregate Equipment. The role blends customer relationship management, parts sales, and on-site technical service to support Tracey Aggregates customers.

You will travel about 50% of the time, identify correct parts, troubleshoot issues, inspect equipment, and coordinate with internal teams to generate parts estimates. A valid driver's license and strong communication skills are required.

Competenze

• Strong customer service and communication skills.
• Technical knowledge of aggregate equipment and parts.
• Valid driver’s license with safe driving history.
• 1+ year in parts sales or service within aggregate equipment or heavy machinery.

Mansioni

• Build and maintain customer relationships with parts and repair guidance.
• Identify correct parts, offer alternatives, and provide troubleshooting support.
• Inspect field equipment, collect oil samples/photos, and coordinate part estimates.
• Promote Tracey Aggregates parts and services; travel about 50% of the time.

Conoscenze

Customer service

Communication

Problem-solving

Attention to detail

Descrizione del lavoro

Product Support Specialist AGG- Equipment in Wilkes Barre, PA.

Join Our Team at Tracey Road Equipment!

Position: Product Support Specialist – Aggregate Equipment
Location: Wilkes Barre, PA.
Job Type: Full-time
Salary: $50,000 – $65,000 per year

About the Role:

Tracey Road Equipment is seeking to hire a full-time Product Support Specialist – Aggregate Equipment at our facility in Wilkes-Barre, PA. This role blends customer relationship management, technical support, and field service — supporting Tracey Aggregates customers with parts, repairs, and equipment expertise both remotely and on-site.

Key Responsibilities:

• Build and maintain customer relationships, providing knowledgeable parts and equipment repair advice while identifying opportunities to grow the customer base.
• Assist customers in identifying correct parts, offering suitable alternatives, and providing technical troubleshooting support.
• Inspect customer and rental equipment in the field, take oil samples and photos, and collaborate internally to generate parts estimates.
• Promote and sell Tracey Aggregates parts and services, supporting the service and parts departments when not on the road — this role requires approximately 50% travel.

Qualifications:

• Strong customer service, communication, and problem-solving skills, with attention to detail.
• Technical knowledge of aggregate equipment and parts; ability to read and comprehend diagnostic service information.
• Valid driver’s license and safe driving history (required).
• 1+ year of experience in parts sales or service within aggregate equipment or heavy machinery (preferred).
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Why Tracey Road Equipment?

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.