Equipment & Rentals Customer Care Specialist

U-Haul International, Inc.; Athens (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Life insurance

Disounts on electronics and more

Job summary

U-Haul is seeking a Customer Service Representative who will be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. The role involves using U-Scan technology, moving and hooking up trucks and trailers, and educating customers on services.

Requirements include a valid driver’s license and a high school diploma or equivalent, with eligibility for on-the-job training and occasional safety certifications such as propane fueling and forklift

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative who will be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. The role involves using U-Scan technology, moving and hooking up trucks and trailers, and educating customers on services.

Requirements include a valid driver’s license and a high school diploma or equivalent, with eligibility for on-the-job training and occasional safety certifications such as propane fueling and forklift