Equipment & Rental Support Specialist

U-Haul; Newport News (VA); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, sick days

401(k) Savings Plan

Life insurance

MetLife auto and home insurance

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service and help customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment, move and hook up trucks and trailers, and educate customers about our products and services.

The role includes on-the-job education, opportunities to grow, and working as part of a supportive team. Certifications may be provided for propane, forklift, and other equipment as needed.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service and help customers with rentals and equipment inspections. You will use U-Scan technology to dispatch and return equipment, move and hook up trucks and trailers, and educate customers about our products and services.

The role includes on-the-job education, opportunities to grow, and working as part of a supportive team. Certifications may be provided for propane, forklift, and other equipment as needed.