Equipment Rental Coordinator — Customer Solutions & Growth

United Construction & Forestry; Hermon (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K Match

Earned PTO

Referral Bonus

Paid Company holidays

Company Paid Life Insurance

Great Work/Life Balance

Opportunities for advancement

Job summary

United Ag & Turf NE is seeking a Rental Coordinator to be the go-to equipment rental expert at the branch. You will quote, sell, and fulfill orders for rental equipment and services, building strong relationships with customers in a fast-paced environment.

The ideal candidate has 1–3 years in customer service, proficiency with CRM systems, and a client-focused approach. This full-time role offers benefits and opportunities for advancement within a growing team.

Qualifications

• 1–3 years of experience in a customer service or client-facing role, preferably in a technical or equipment-related industry.
• Proven ability to resolve customer complaints and provide effective solutions.
• Proficiency with CRM software and dealership systems.

Responsibilities

• Manage rental quotes, reservations, and contracts with precision and professionalism.
• Assist walk-in and call-in customers and create or maintain new accounts when necessary.
• Negotiate rental and transportation pricing within company guidelines.
• Dispatch delivery trucks or coordinate with third-party transport for timely delivery.
• Serve as main point of contact for rental inquiries, issues, and feedback.
• Diagnose basic equipment issues and escalate as needed to technical support.

Skills

Customer service

Relationship building

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in Customer Service, Business, Communications or related field preferred

Valid driver's license preferred

Tools

CRM software

Dealership systems

Job description

United Ag & Turf NE is seeking a Rental Coordinator to be the go-to equipment rental expert at the branch. You will quote, sell, and fulfill orders for rental equipment and services, building strong relationships with customers in a fast-paced environment.

The ideal candidate has 1–3 years in customer service, proficiency with CRM systems, and a client-focused approach. This full-time role offers benefits and opportunities for advancement within a growing team.