Rental Coordinator

United-Ag-&-Turf-Ne,-LL; Hermon (ME); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Referral bonus

Earned PTO

Employee Assistance Program

Paid company holidays

Company paid life insurance

Great work/life balance

Opportunities for advancement

Job summary

United Ag & Turf NE is seeking a Rental Coordinator to serve as the go-to equipment rental expert for our customers at the branch. You will quote, sell, and fulfill rental orders, delivering tailored solutions in a fast-paced environment while building strong relationships and ensuring exceptional service.

The ideal candidate has 1–3 years in customer service in a technical field, proficiency with CRM software, and the ability to manage multiple tasks—from quotes to invoicing—while maintaining

Qualifications

• 1-3 years in a customer service or client-facing role, preferably technical/equipment related.
• Proven ability to resolve customer complaints with effective solutions.
• Proficiency with dealership CRM software and systems.

Responsibilities

• Manage rental quotes, reservations, and contracts with invoicing, monthly billing, and recovery tasks.
• Assist walk-in and call-in customers and create or maintain accounts.
• Negotiate rental and transportation pricing within guidelines.
• Dispatch delivery trucks or coordinate third-party transport for deliveries.
• Act as main contact for rental inquiries, issues, and feedback.
• Diagnose basic equipment issues or escalate to technical support.
• Communicate rental status, maintenance schedules, and delays.
• Handle customer complaints professionally and resolve issues.
• Coordinate with service, sales, and logistics to fulfill requests.
• Educate customers on rental policies and terms.
• Prepare and present rental reports and account summaries.
• Other duties as assigned

Skills

Customer service

CRM software

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in related field

Valid driver's license preferred

Tools

CRM systems

Order management system

Job description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag & Turf is a sister company to United Construction & Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full Time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Ag & Turf NE is looking for a Rental Coordinator. The Rental Coordinator is the go-to equipment rental expert and trusted advisor for customers at the branch. This role is all about understanding their needs and delivering tailored solutions—whether it is quoting, selling, or fulfilling orders for our rental equipment and services. This is a fantastic opportunity for a driven professional with a passion for our industry, strong relationship-building skills, and a commitment to exceptional customer service. This individual should thrive in a fast-paced environment where multitasking is key, learning is constant, and their contributions directly impact sales and branch success.

What You’ll Do

• Manage rental quotes, reservations, and contracts with precision and professionalism. This includes invoicing, recurring monthly billing, freight recovery and damage recovery.
• Assist walk-in and call-in customers and create or maintain new accounts when necessary.
• Negotiate rental and transportation pricing within company guidelines.
• Dispatch delivery trucks or work with third party transport companies to manage customer expectations around delivery timelines.
• Function as the main point of contact for customer inquiries, issues, and feedback related to rental equipment and services.
• Diagnose and troubleshoot basic equipment issues, guiding customers through solutions or escalating to technical support.
• Proactively communicate with customers regarding rental status, damages, maintenance schedules, and potential delays.
• Manage customer complaints with professionalism and a solution-oriented approach.
• Coordinate with the service, sales, and logistics teams to fulfill customer requests efficiently.
• Educate customers on rental policies, terms, and equipment best practices.
• Prepare and present rental reports and account summaries to customers.
• Other duties as assigned

Requirements

Preferred

• 1-3 years of experience in a customer service, support, or client-facing role, preferably in a technical or equipment-related industry.
• Proven ability to resolve customer complaints and provide effective solutions.
• Proficiency with CRM software and dealership systems.

Education

• High school diploma or GED
• Associate's or Bachelor's degree in Customer Service, Business, Communications or a related field preferred.
• Valid driver's license preferred.

The posted pay range reflects the full compensation range for this position. Starting pay is determined based on relevant experience, skills, certifications, geographic market, and internal equity. Most new hires are placed within the lower to middle portion of the range, with opportunities for continued wage growth as they develop in the role.

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed