Equipment Rental Solutions Specialist

United-Ag-&-Turf-Ne,-LL; Hermon (ME); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Referral bonus

Earned PTO

Employee Assistance Program

Paid company holidays

Company paid life insurance

Great work/life balance

Opportunities for advancement

Job summary

United Ag & Turf NE is seeking a Rental Coordinator to serve as the go-to equipment rental expert for our customers at the branch. You will quote, sell, and fulfill rental orders, delivering tailored solutions in a fast-paced environment while building strong relationships and ensuring exceptional service.

The ideal candidate has 1–3 years in customer service in a technical field, proficiency with CRM software, and the ability to manage multiple tasks—from quotes to invoicing—while maintaining

Qualifications

• 1-3 years in a customer service or client-facing role, preferably technical/equipment related.
• Proven ability to resolve customer complaints with effective solutions.
• Proficiency with dealership CRM software and systems.

Responsibilities

• Manage rental quotes, reservations, and contracts with invoicing, monthly billing, and recovery tasks.
• Assist walk-in and call-in customers and create or maintain accounts.
• Negotiate rental and transportation pricing within guidelines.
• Dispatch delivery trucks or coordinate third-party transport for deliveries.
• Act as main contact for rental inquiries, issues, and feedback.
• Diagnose basic equipment issues or escalate to technical support.
• Communicate rental status, maintenance schedules, and delays.
• Handle customer complaints professionally and resolve issues.
• Coordinate with service, sales, and logistics to fulfill requests.
• Educate customers on rental policies and terms.
• Prepare and present rental reports and account summaries.
• Other duties as assigned

Skills

Customer service

CRM software

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in related field

Valid driver's license preferred

Tools

CRM systems

Order management system

Job description

United Ag & Turf NE is seeking a Rental Coordinator to serve as the go-to equipment rental expert for our customers at the branch. You will quote, sell, and fulfill rental orders, delivering tailored solutions in a fast-paced environment while building strong relationships and ensuring exceptional service.

The ideal candidate has 1–3 years in customer service in a technical field, proficiency with CRM software, and the ability to manage multiple tasks—from quotes to invoicing—while maintaining