Equipment Rental Coordinator

AppleOne Employment Services; Orange (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

AppleOne Employment Services is seeking a highly organized Rental Coordinator to support the Sales team and manage the rental process for a fleet including terminal tractors, yard trucks, forklifts, and related equipment.

You will coordinate the complete rental process, provide exceptional customer service, and serve as the primary contact for rental customers, while ensuring accurate records and timely deliveries and pickups. No relocation required; on-site role in a fast-paced environment.

Qualifications

• Experience in industrial equipment rental is preferred.
• Ability to manage multiple tasks and timelines.
• Strong communication with internal teams and customers.

Responsibilities

• Coordinate the complete rental process from customer request through equipment return.
• Provide exceptional customer service and be the primary contact for rental customers.
• Support Sales with inquiries, quotes, reservations, and requests.
• Search fleet inventory to identify equipment for rental needs.
• Coordinate reservations, scheduling, availability, and deliveries/pickups.
• Troubleshoot rental issues and resolve customer and equipment concerns.
• Process contracts, paperwork, orders, and invoices.
• Maintain accurate fleet, rental inventory, and customer records.
• Communicate with customers, Sales, Operations, Maintenance, Drivers, and other departments.
• Assist with additional administrative duties in Rental Department.

Skills

Customer service

Organization

Problem solving

Job description

The Rental Coordinator will play a key role in supporting the Sales team and managing the rental process for a fleet that includes terminal tractors, yard trucks, forklifts, and other industrial equipment. The successful candidate will be highly organized, customer-focused, and comfortable working in a fast-paced environment where problem-solving and attention to detail are essential. Key Responsibilities. Coordinate the complete rental process from customer request through equipment return. Provide exceptional customer service and serve as a primary point of contact for rental customers. Support the Sales team with rental inquiries, quotes, reservations, and customer requests . Search available fleet inventory to identify the right equipment to fulfill customer rental needs. Coordinate equipment reservations, scheduling, availability, and deliveries/pickups. Troubleshoot rental issues and work quickly to resolve customer and equipment concerns. Process rental contracts, paperwork, purchase orders, invoices, and other required documentation. Maintain accurate fleet and rental inventory records. Monitor equipment availability and coordinate with operations and maintenance teams. Track maintenance schedules and ensure equipment is properly serviced and available for rental. Coordinate equipment transfers and changes based on customer and operational requirements. Maintain accurate records of rental activity, equipment status, and customer information. Communicate effectively with customers, Sales, Operations, Maintenance, Drivers, and other internal departments. Assist with other administrative duties within the Rental Department as needed

What We're Looking For We are looking for someone who understands the industrial equipment rental business and knows how to keep the rental process moving. You should be comfortable working with customers, Sales, fleet availability, maintenance schedules, and paperwork while providing a high level of service. If you have industrial equipment rental experience and are looking for an opportunity where your skills can make an immediate impact, we'd love to hear from you!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.