Equipment Hire Customer Service Administrator

Universal Business Team; Virginia; On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Team culture

Lunch provision

Health & wellbeing

Training & development

Profit-sharing bonus

Modern premises

Job summary

Universal Business Team is seeking a Hire Customer Service Administrator to blend excellent customer service with efficient administration of equipment hire operations. You will manage the hire process from order handover through delivery, collection and return, ensuring smooth operations and a responsive service.

Key responsibilities include processing orders and quotations, scheduling deliveries, liaising with customers and engineers, and handling documentation.

Qualifications

• Experience in customer service and general administration.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Good IT skills, including Microsoft Office (Outlook, Word, Excel).
• Ability to work independently while contributing to a team.
• Interest in learning and taking ownership of tasks.

Responsibilities

• Process hire orders, repeat hires, off-hire requests, extensions and quotations.
• Coordinate deliveries, collections and returns and manage transport arrangements.
• Liaise with customers and engineering team to ensure availability of equipment and resources.
• Manage hire documentation, purchase orders and delivery confirmations.
• Coordinate customer care tickets, breakdowns and exchanges through to resolution.
• Handle enquiries by phone and email and build strong customer relationships.
• Support wider administration and continuous improvements to systems and procedures.

Skills

Customer service

Administration

Communication

Organisational skills

IT skills

Tools

HubSpot

Sage

Microsoft Office

Job description

Universal Business Team is seeking a Hire Customer Service Administrator to blend excellent customer service with efficient administration of equipment hire operations. You will manage the hire process from order handover through delivery, collection and return, ensuring smooth operations and a responsive service.

Key responsibilities include processing orders and quotations, scheduling deliveries, liaising with customers and engineers, and handling documentation.