Customer Service & Rental Sales Specialist

Paylocity; Town of Colonie (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Paylocity is seeking a Customer Service Representative to greet customers and generate sales and rental revenue through consultative assistance in a fast-paced environment. Responsibilities include processing reservations, writing contracts, and acting as a product expert for walk-in and phone inquiries.

The role requires strong communication, proficiency with Microsoft Office, and the ability to close sales while maintaining excellent customer relations.

Qualifications

• High School Diploma or equivalent.
• 2–5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• Strong verbal communication skills.
• Proficient in Microsoft Office.
• Experience with construction equipment a plus.

Responsibilities

• Greet customers by phone or in person as first impression officer.
• Write contracts, process reservations, and assign equipment.
• Quote rental rates during calls; aim for one-call resolution.
• Serve as product expert and consultant to customers.
• Handle small equipment sales for walk-in customers.
• Maintain showroom and suggest improvements to customer experience.
• Build professional relationships with customers.
• Manage equipment rental guidelines and policies.
• Support outside sales force; learn continuously.
• Work independently in a fast-paced environment.
• Perform other duties as assigned.

Skills

Phone skills

Customer service

Numerical ability

Excel

Problem solving

Sales closing

Acumatica

Education

High School Diploma

Tools

Microsoft Office

Job description

Paylocity is seeking a Customer Service Representative to greet customers and generate sales and rental revenue through consultative assistance in a fast-paced environment. Responsibilities include processing reservations, writing contracts, and acting as a product expert for walk-in and phone inquiries.

The role requires strong communication, proficiency with Microsoft Office, and the ability to close sales while maintaining excellent customer relations.