Industrial Equipment Service Coordinator

Aramsco - Fabrication, Sanitation & Restoration; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

100Hires, Inc. is seeking a Service Advisor/Writer to greet customers, document issues with cleaning and restoration equipment, and translate diagnostics into actionable work orders. You’ll coordinate shop operations, manage schedules and parts, and maintain smooth communication with customers and technicians throughout the day.

The role emphasizes accuracy, proactive outreach to schedule work, and adherence to safety and company policies, with overtime as needed.

Qualifications

• Experience as a Service Advisor/Writer.
• Strong customer communication skills and attention to detail.
• Ability to juggle schedules, parts, paperwork, and people with calm efficiency.

Responsibilities

• Welcome customers in a friendly, professional, and helpful way.
• Evaluate and record issues for commercial cleaning, restoration, and surface preparation equipment with accuracy.
• Convert diagnostics into clear, complete work orders for maintenance and repair.
• Coordinate shop operations: manage workflow, keep communication flowing, drive employee efficiency, and handle paperwork.
• Track and achieve department goals for quality and productivity.

Skills

Service advisor/writer

Customer communication

Multitasking under pressure

Job description

100Hires, Inc. is seeking a Service Advisor/Writer to greet customers, document issues with cleaning and restoration equipment, and translate diagnostics into actionable work orders. You’ll coordinate shop operations, manage schedules and parts, and maintain smooth communication with customers and technicians throughout the day.

The role emphasizes accuracy, proactive outreach to schedule work, and adherence to safety and company policies, with overtime as needed.