Sales Administrator

Book Cadillac; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Book Cadillac is seeking a Sales Administrator to support the Sales Team by handling calls, qualifying leads, and routing inquiries. You will prepare contracts and proposals, maintain records, and ensure accurate documentation for the sales process.

You will coordinate with managers, follow up on leads, and maintain confidentiality while greeting guests professionally. The role requires organizational skills, basic lifting, and teamwork within a hospitality environment.

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelors in Business Administration preferred.
• [2+] years experience in a sales or administrative role or hospitality.
• Working knowledge of order processing software and CRM software.
• Familiarity with sales records and reports.
• Familiarity with Microsoft Office Suite, particularly Excel and Teams.
• Excellent customer service and communication skills.
• Strong organizational and multitasking skills.

Responsibilities

• Answering phones, collecting leads, and directing inquiries to the Sales Team.
• Assigning leads to Managers and following up when necessary.
• Prepare and review contracts, proposals, and related documents.
• Act as point of contact for incoming leads and calls to Sales.
• Transfer information or documents via email, fax, or mail.
• Maintain confidentiality and protect company assets.
• Welcome guests per standards and maintain professional appearance.
• Move or lift items up to 10 pounds and support other departments as needed.

Skills

Customer service

Communication

Team coordination

Education

High School Diploma

Associate or Bachelor's in Business Administration

Tools

CRM software

Order processing software

Microsoft Excel

Microsoft Teams

Microsoft Office Suite

Job description

Working directly with the Sales Team supporting the team by answering phones, collecting leads through inquiries and dedicated websites. Assigning leads to Managers and following up when necessary. Work through computer databases including CI/TY, Excel, Teams and Word on a daily basis to retrieve information applicable to the sales team including leads, and reports. This is the point of contact for incoming leads and calls to the Sales Department. Prepare and review written documents including contracts, proposals, records, documents accurately and completely. Answer telephones using appropriate etiquette. Transfer information or documents using computer, email, mail or facsimile.

Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, thank guests with genuine appreciation. Ensure uniform and personal appearance are clean and professional.

Work with other departments developing and maintaining positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Help other departments if necessary. Move, lift, carry, push and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Sales Administrator Requirements

• High school diploma or equivalent required
• Associates or Bachelors in Business Administration preferred
• [2+] years experience in a sales or administrative role or hospitality
• Working knowledge of industry software, including order processing software and CRM software
• Familiarity with sales records and reports
• Familiarity with Microsoft Office Suite, particularly Microsoft Excel, Teams
• Excellent customer service and communication skills
• Strong organizational and multitasking skills