Equipment & Customer Support Specialist

Uhaul; Kaukauna (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on electronics and more

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and onboarding. You will use U-Scan technology to manage inventory and coordinate equipment movements, ensuring smooth journeys for customers.

Responsibilities include inspecting equipment, answering questions, and preparing invoices. Opportunities for on-the-job education, certifications offered, and potential bonuses accompany a people-first,

Qualifications

• Customer service skills and friendly support focus.
• Clear communication with customers and teammates.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and onboarding. You will use U-Scan technology to manage inventory and coordinate equipment movements, ensuring smooth journeys for customers.

Responsibilities include inspecting equipment, answering questions, and preparing invoices. Opportunities for on-the-job education, certifications offered, and potential bonuses accompany a people-first,