Customer Service & Equipment Support Specialist

U-Haul International, Inc.; Rockport (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Hiring bonus: $100

$300 cash bonus after certification

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Mindset App Reimbursement

Disounts on Apple products

24-hour physician for kids

MetLife insurance

Job summary

U-Haul is seeking a Customer Service Representative to be the friendly face helping customers with rentals, equipment inspections, and questions. You’ll work with a team to dispatch and return equipment using U-Scan technology and to move and hook up trucks and trailers.

The role emphasizes on-the-job education, safety, and excellent service, with opportunities to earn bonuses and participate in training through U-Haul University.

Qualifications

• Minimum high school diploma or equivalent required.
• Valid driver’s license with good driving record.
• Ability to use smartphone-based technology for rentals.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use U-Scan tech to manage rentals and inventory.
• Move and hook up trucks and trailers.
• Inspect and clean equipment on the lot.
• Provide product information and educate customers.
• Prepare rental invoices and process returns.
• Install hitches and trailer wiring.
• Propane fill and forklift operation (certifications offered).
• Participate in ongoing U-Haul education.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to be the friendly face helping customers with rentals, equipment inspections, and questions. You’ll work with a team to dispatch and return equipment using U-Scan technology and to move and hook up trucks and trailers.

The role emphasizes on-the-job education, safety, and excellent service, with opportunities to earn bonuses and participate in training through U-Haul University.