Equip & Applic Specialist(NOC)

Commonwealth of VA Careers; Virginia (MN); On-site; USD 54,000 - 82,000; Full time

Job summary

Virginia State Police is seeking an Equip & Applic Specialist(NOC) to monitor and maintain our statewide networks and telecommunications systems. You will support VCIN, LIVE SCAN, MDTs and iPhones, authenticate users, reset passwords, and ensure daily operations are documented and aligned with security standards.

The role requires strong IT skills, the ability to work 24/7 shifts, and good communication in English.

Qualifications

• Knowledge of networking and telecommunications equipment.
• Knowledge of VCIN and NCIC.
• Proficient with Word, Excel, and Access.

Responsibilities

• Monitor the health of STARS and VSP networks and respond to issues.
• Provide technical assistance for VCIN, LIVE SCAN, MDTs and iPhones.
• Authenticate users and reset passwords as requested.
• Maintain documentation of daily operations.
• Follow procedures to ensure IT security and proper operations.

Skills

Networking knowledge

VCIN knowledge

English communication

Teamwork

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Title: Equip & Applic Specialist(NOC) DSP00385

State Role Title: Info Technology Specialist I

Hiring Range: $54,140 to $81,871 Negotiable and Commensurate with Experience

Pay Band: 4

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

About the Position:

• Monitoring the health of the STARS and VSP Networks to identify potential problems and perform appropriate corrective measures to ensure continuity of the communications systems throughout the Commonwealth.
• Providing technical assistance and support to users of Virginia Criminal Information Network (VCIN), LIVE SCAN, Department issued MDT’s and iPhone’s throughout VSP.
• Authenticating users and resetting network and VCIN (Open Fox) passwords upon request.
• Resetting MDT and iPhone passwords.
• Ensuring that documentation of daily operations is maintained.
• Ensuring that the performance of technical and complex duties follow standard procedures and guidelines.

About the Agency:

At the Virginia State Police, we are more than just a law enforcement organization — we’re a united team of problem‑solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together.

We prioritize the readiness and well‑being of all our people, entrusting decision‑making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you’re ready to make a difference and be part of something larger than yourself, your next career starts here.

Minimum Qualifications

Knowledge:

• Working knowledge of networking and telecommunications equipment, processes, and systems.
• Working knowledge of VCIN and National Crime Information Center (NCIC).

Skills:

• Skill in operating computers and in the use of Microsoft Office applications to include Word, Access, and Excel.

Abilities:

• Demonstrated ability to use network management platforms.
• Demonstrated ability to monitor multiple automated systems; investigate system alarms; assess environmental conditions; and determine the correct response or course of action necessary.
• Demonstrated ability to monitor and maintain operational policies and procedures to ensure Information Technology (IT) security.
• Demonstrated ability to diagnose and resolve equipment and software problems; or notify the appropriate repair personnel within established time requirements.
• Demonstrated ability to provide technical assistance and support for incoming calls, using proper telephone manners and etiquette.
• Demonstrated ability to perform structured telephone dialog to determine computer related problems.
• Demonstrated ability to interpret computer problems and provide instructional information.
• Demonstrated ability to visualize a problem or situation and think abstractly to solve.
• Demonstrated ability to communicate effectively and professionally with others using good direction and voice volume to listen and obtain correct information and relay important information.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated ability to communicate effectively orally and in writing in English.

• Requires Virginia Criminal Information Network (VCIN) certification, which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
• VCIN Level A Certification is required to perform the duties of this position and must be obtained within three months of hire.
• Must be able to work in 24/7 operation with scheduling flexibility as required.
• Graduation from high school or equivalent.

Additional Considerations

• Relevant experience or training in computer/telecommunication technology or related area is preferred.
• Advanced knowledge or experience in MS Office applications as well as computer operations and problem resolution is preferred.
• Prior experience in public safety communications is preferred.

For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at [e-mail].

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.