Program Support Technician

Department Of State Police; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

The Department of State Police in Virginia is seeking a Program Support Technician to provide specialized technical and administrative support for managing fingerprint‑based and portal user accounts in the NCJI system. You will respond to public inquiries, assist with billing questions, and help audit activities to ensure accurate operations.

Ideal candidates have strong office skills, data entry, and proficiency with Microsoft Office, plus the ability to work across multiple systems and

Qualifications

• General knowledge of office practices and procedures.
• General knowledge of standard English grammar, punctuation, spelling and usage in written communications.
• Graduation from high school or equivalent.

Responsibilities

• Providing specialized technical and administrative support for overseeing, establishing, maintaining, and auditing non‑criminal justice fingerprint‑based, name‑based, and portal user accounts.
• Responding to inquiries from the public regarding new accounts, managing and updating (Non-Criminal Justice Interface) NCJI portal users, and assisting with billing‑related questions.
• Supporting audit activities and serving as a liaison with other departments and troubleshooting account issues and user errors within the NCJI portal to ensure accurate and efficient operations.

Skills

Office basics

English grammar

PC & office equipment

Microsoft Office

Data entry

Keyboarding

Independent judgement

Multi-system use

Customer service

Education

High school diploma or equivalent

Job description

Title: Program Support Technician DSP02655, DSP02725, DSP03804

State Role Title: Admin and Office Spec III

Hiring Range: $45,000 to $65,000 Negotiable and Commensurate with Experience

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

About the Position:

• Providing specialized technical and administrative support for overseeing, establishing, maintaining, and auditing non‑criminal justice fingerprint‑based, name‑based, and portal user accounts.
• Responding to inquiries from the public regarding new accounts, managing and updating (Non-Criminal Justice Interface) NCJI portal users, and assisting with billing‑related questions.
• Supporting audit activities and serving as a liaison with other departments and troubleshooting account issues and user errors within the NCJI portal to ensure accurate and efficient operations.

About the Agency:

At the Virginia State Police, we are more than just a law enforcement organization — we’re a united team of problem‑solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together.

We prioritize the readiness and well‑being of all our people, entrusting decision‑making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you’re ready to make a difference and be part of something larger than yourself, your next career starts here.

Minimum Qualifications

Knowledge:

• General knowledge of office practices and procedures.
• General knowledge of standard English grammar, punctuation, spelling and usage in written communications.

Skills:

• Skill in the use of personal computers and automated office equipment.
• Skill in Microsoft Office applications.
• Skill in data entry.
• Skill in keyboarding.

Abilities:

• Demonstrated ability to exercise independent judgement and apply prescribed policies and procedures.
• Demonstrated ability to work efficiently across various systems and applications concurrently.
• Demonstrated ability to interpret and apply Virginia statutes in creating accounts.
• Demonstrated ability to troubleshoot and resolve customer account issues.Demonstrated ability to work independently, to follow instructions and pay close attention to details.
• Demonstrated ability to enter and validate data and information.
• Demonstrated ability to provide excellent customer service.
• Demonstrated ability to coordinate work assignments with other team members.
• Demonstrated ability to communicate effectively in English orally and in writing.
• Demonstrated ability to interact professionally with internal and external personnel.
• Experience providing administrative, technical, or customer service support in an office environment.
• Graduation from high school or equivalent.

Additional Considerations

N/A

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.