Epic Willow Systems Lead — Retail Pharmacy

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

UPMC is seeking a Systems Analyst-Tech Lead for Epic Willow in the Retail Pharmacy space. The role covers development, configuration, and implementation of Willow Ambulatory across a large academic health system, with certification within 2 months of starting.

Work is hybrid, onsite 3-4 days per month, with increased presence during October go-live. Responsibilities include configuration, system integrations, Tier 2/3 support, project management, and vendor coordination.

Qualifications

• 7+ years' experience in application support and systems analysis in healthcare.
• Experience with retail pharmacy operations and billing.
• Willing to obtain Willow Ambulatory certification within 2 months.

Responsibilities

• Epic application configuration and understanding system integrations.
• Provide Level 2/3 support and mentor junior staff.
• Own projects, distribute tasks, and track milestones.

Skills

Retail Pharmacy experience

Project management

Mentoring staff

Tools

Epic Willow Ambulatory

Epic Willow

Job description

UPMC is seeking a Systems Analyst-Tech Lead for Epic Willow in the Retail Pharmacy space. The role covers development, configuration, and implementation of Willow Ambulatory across a large academic health system, with certification within 2 months of starting.

Work is hybrid, onsite 3-4 days per month, with increased presence during October go-live. Responsibilities include configuration, system integrations, Tier 2/3 support, project management, and vendor coordination.