Epic Willow Systems Analyst – Retail Pharmacy (Hybrid)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 120,000 - 150,000; Full time

Job summary

UPMC is seeking a Systems Analyst Senior (Epic Willow) with emphasis on Retail Pharmacy to lead configuration, integration, and implementation across a large academic healthcare organization.

You will work in a hybrid environment with on-site presence during go-lives and ongoing support. The role requires Willow Ambulatory certification within 2 months and active engagement with Epic systems and pharmacy workflows.

Qualifications

• 5+ years' experience with modern technology and application support.
• Knowledge of retail pharmacy operations and billing.
• On-going training and certifications to maintain technical and business capabilities.

Responsibilities

• Epic application configuration, understanding system integrations, technical system and workflow analysis.
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues.
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Project Management: Take ownership of a project and can distribute tasks to team members and meet milestone completion.
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
• Vendor Relationships and System Integration: Interact with vendors independently as necessary.
• Application Upgrades and Implementation: Create test plans and manage cutover plans including downtime.

Skills

Retail pharmacy knowledge

Project management

Mentoring

Tools

Epic Willow Ambulatory

Epic Willow Inpatient

System integration

Job description

UPMC is seeking a Systems Analyst Senior (Epic Willow) with emphasis on Retail Pharmacy to lead configuration, integration, and implementation across a large academic healthcare organization.

You will work in a hybrid environment with on-site presence during go-lives and ongoing support. The role requires Willow Ambulatory certification within 2 months and active engagement with Epic systems and pharmacy workflows.