Systems Analyst-Technical Lead (Retail Pharmacy)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

UPMC is seeking a Systems Analyst-Tech Lead for Epic Willow in the Retail Pharmacy space. The role covers development, configuration, and implementation of Willow Ambulatory across a large academic health system, with certification within 2 months of starting.

Work is hybrid, onsite 3-4 days per month, with increased presence during October go-live. Responsibilities include configuration, system integrations, Tier 2/3 support, project management, and vendor coordination.

Qualifications

• 7+ years' experience in application support and systems analysis in healthcare.
• Experience with retail pharmacy operations and billing.
• Willing to obtain Willow Ambulatory certification within 2 months.

Responsibilities

• Epic application configuration and understanding system integrations.
• Provide Level 2/3 support and mentor junior staff.
• Own projects, distribute tasks, and track milestones.

Skills

Retail Pharmacy experience

Project management

Mentoring staff

Tools

Epic Willow Ambulatory

Epic Willow

Job description

UPMC is hiring a Systems Analyst-Tech Lead (Epic Willow)!

We are targeting people with Retail Pharmacy experience, please make sure this is clearly outlined in your resume!

This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. This role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization. You will be required to obtain Willow Ambulatory Epic certification within 2 months of starting the role.

Work Location/Hours: Hybrid. It will require onsite 3-4 days per month and more days over 2–3-week period during the month of October go live. Mon-Fri standard business hours and on call rotation for evenings /weekends. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Responsibilities

• Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development, and continuous self-study.
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
• Project Management: Take ownership of a project and can distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
• Vendor Relationships and System Integration: Interact with vendors (technical issues, project initiatives) independently, as necessary.
• Application Upgrades and Implementation: Identify new functionality and/or hardware requirements. Creates test plans. Create and/or manage cutover plans including downtime.

Qualifications

• Typically has 7+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to exceed expectations.
• Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
• Knowledge of retail pharmacy operations and billing

Preferred

• Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
• Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech, or Pharmacy supervisor.
• Current or past UPMC employee or contractor.

Licensure, Certifications, and Clearances

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran