Epic Willow Inpatient Analyst

Insight Global; Eden Prairie (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global has a contract opportunity with Optum for an Epic Willow Inpatient Analyst. The role focuses on application maintenance, incident management, and optimization of inpatient pharmacy workflows within a large healthcare environment.

Strong hands‑on experience with Epic Willow builds, upgrades, and troubleshooting in production is required. Responsibilities include managing SRS requests, triage, and build work; supporting PYXIS integrations; and assisting with quarterly Epic upgrades,

Qualifications

• Epic Willow Inpatient Certification is required.
• 3 years of Epic Willow experience in inpatient setting.
• Hands-on build, maintenance, and troubleshooting in Epic pharmacy modules.
• Experience with ticketing environments and system enhancements.
• Strong problem-solving under fast-paced workload.

Responsibilities

• Manage and complete SRS requests including intake, triage, and build work.
• Provide incident management for Epic Willow Inpatient workflows.
• Support enhancement requests from analysis, build, testing to production.
• Assist with day-to-day ticketing and operational support for pharmacy systems.
• Perform medication builds and maintenance (new meds, NDC updates, formulations).
• Review pharmacy-related error queues and support Pyxis integration.
• Assist with quarterly Epic upgrades including review of release notes, build/config updates, testing and validation.
• Go-live support.

Skills

Epic Willow Inpatient Certification

Epic Willow experience

Ticketing systems

Pharmacy systems

Problem solving

Tools

ServiceNow

Omnicell

Pyxis

Job description

Job Description

Position Overview

Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands‑on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.

Key Responsibilities

Core Analyst Responsibilities:

• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day‑to‑day ticketing and operational support for pharmacy systems

Pharmacy & Clinical Support:

• Perform medication build and maintenance, including:
  • New medication records
  • NDC updates
  • Formulation changes
• Review and triage pharmacy‑related error queues (ADS and billing‑related issues)
• Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes
• Assist with quarterly Epic upgrades, including:
  • Reviewing release notes
  • Build and configuration updates
  • Testing and validation

Go-live support

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Skills and Requirements

Required Qualifications

• Epic Willow Inpatient Certification (required)
• 3 years of experience supporting Epic Willow, preferably in an inpatient setting
• Hands‑on experience with build, maintenance, and troubleshooting in Epic pharmacy modules
• Experience supporting ticketing environments and system enhancements
• Strong problem‑solving skills and ability to manage multiple requests in a fast‑paced environment

Preferred Qualifications

• Experience supporting Pyxis or similar automated dispensing systems
• Familiarity with ServiceNow or other ticketing tools
• Experience working in large, matrixed healthcare organizations
• Exposure to tools such as Omnicell, Pyxis or First Databank

Clinical Background (Nice-to-Have)

PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for:

• Complex medication build
• Clinical order set configuration