Epic Willow Application Analyst - 7x24 Support & Training

University of California - San Francisco; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The University of California - San Francisco is looking for an APeX Application Analyst who will serve as the primary support expert for their application. This role involves configuring, building, and installing the application while analyzing clinical workflows and understanding policies impacting operations.

The ideal candidate will have a Bachelor's degree in health care IT or computer science, strong problem-resolution abilities, and excellent communication skills. Responsibilities include user training, troubleshooting, and participation in system upgrades.

Qualifications

• Three years of relevant work experience.
• Strong written and verbal communication skills.
• Uncertified candidates must obtain Epic certification within 6 months.

Responsibilities

• Plans, implements, and supports clinical software.
• Collaborates with clinical users on system upgrades.
• Troubleshoots escalated issues with clinical systems.

Skills

Problem-resolution skills

Interpersonal skills

Analytical skills

Detail oriented

Education

Bachelor's degree in health care information technology, computer science, or related field

Job description

The University of California - San Francisco is looking for an APeX Application Analyst who will serve as the primary support expert for their application. This role involves configuring, building, and installing the application while analyzing clinical workflows and understanding policies impacting operations.

The ideal candidate will have a Bachelor's degree in health care IT or computer science, strong problem-resolution abilities, and excellent communication skills. Responsibilities include user training, troubleshooting, and participation in system upgrades.