Senior Epic Willow Applications Analyst

UCSF Health; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

UCSF Health in San Francisco is seeking a Sr. APeX Application Analyst to lead planning, implementation, and ongoing support for Epic Willow across clinical operations.

You will analyze workflows, document specifications, review releases, build databases, and drive training and go-live activities with 24/7 support. The role requires Epic Willow Ambulatory Certification, a PharmD (or clinical) background, and 5+ years of Epic experience in an academic medical center setting.

Qualifications

• Bachelor’s degree in health care information technology, computer science, or related area.
• PharmD degree.
• Minimum 5 years of relevant work experience or equivalent combination of education and experience.
• Epic Willow Ambulatory Application Certification.
• In‑depth knowledge of 1–2 areas of focus in retail/specialty pharmacy—including operations, system design, implementation, user support, training, testing, and evaluation.
• Advanced problem‑resolution skills for complex issues, including rapid diagnosis and effective solution implementation.
• Advanced interpersonal and written communication skills for training and collaboration with clinical users and stakeholders.
• Advanced analytical skills, including data analysis, metrics application, testing, and report production.
• Ability to serve as a technical leader and information resource, providing guidance on system improvements and industry trends.

Responsibilities

• Lead planning and implementation of clinical software, hardware, and operating systems at all levels of complexity.
• Perform advanced analyses of patient care workflow, develop IT solutions for improved integration and outcomes, and contribute to new workflows.
• Lead in-depth analysis and documentation of system specifications, identify process changes due to upgrades, and provide guidance to senior staff.
• Develop new projects, resolve system analysis and testing issues, and manage technical challenges.
• Design and conduct user training for complex clinical information systems.
• Troubleshoot complex issues, coordinate service and support across teams and vendors, and develop new functionality.
• Coordinate development of standard SOPs, support change and innovation, and consult with clinicians to improve technology use.

Education

Bachelor’s degree in health care information technology or related area

PharmD degree

Tools

Epic Willow Ambulatory Certification

Epic Willow Inpatient Certification

Epic Willow Specialty Pharmacy Certification

Job description

UCSF Health in San Francisco is seeking a Sr. APeX Application Analyst to lead planning, implementation, and ongoing support for Epic Willow across clinical operations.

You will analyze workflows, document specifications, review releases, build databases, and drive training and go-live activities with 24/7 support. The role requires Epic Willow Ambulatory Certification, a PharmD (or clinical) background, and 5+ years of Epic experience in an academic medical center setting.