APeX Application Analyst - Willow (Billing focused)

UCSF Health; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

UCSF Health seeks an APeX Application Analyst to serve as the primary support contact and expert for the Willow-based APeX platform. You will configure, build, and install the application while coordinating issues across the project and analyzing workflows.

The role emphasizes precise documentation of operational specs and application functionality. You will train end users, develop training aids, and provide 7x24 support during go-live and ongoing operations.

Qualifications

• Bachelor’s degree in health care information technology, computer science, or related area; or equivalent experience.
• Three years of relevant work experience.
• Epic certification required within 6 months of hire if not certified.
• Broad knowledge of 1–2 clinical applications focus areas; design, development, implementation, user support and testing.

Responsibilities

• Serve as the primary support contact and expert for the APeX application.
• Configure, build and install the application under guidance.
• Coordinate issues across the project for the application area.
• Analyze workflows and document operational specifications and application functionality.
• Analyze new releases to determine workflow modifications.
• Develop and document internal procedures; establish change control processes.
• Develop user training aids and train end users in workflow and use of the application.
• Provide 7x24 support and troubleshoot end-user questions during training, go-live, stabilization and ongoing support.
• Experience with Willow medication billing build/support or hospital medication charging is a plus.

Skills

Problem resolution

Interpersonal skills

Detail-oriented

Written and verbal communication

Analytical thinking

Time management

Education

Bachelor’s degree in health care information technology, computer science, or related area

Tools

Willow

Epic

Job description

Job Description

The APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze workflows and understand policies, procedures and constraints of the clinical or business operations supported by the application. In-depth and precise investigation and documentation of operational specifications and application functionality is required.

Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.

The APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go‑live, stabilization and on‑going support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt the use of the application.

In addition to general system support and maintenance this position will be heavily involved in areas of medication billing including processing medication receiving, billing error resolution, medication cost updates, 340b build maintenance, HCPC maintenance, and follow up to billing related inquiries. Past experience as a Willow Analyst in these areas or experience in hospital medication charging is preferred.

The APeX Application Analyst – Willow must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire).

• Willow

Department Overview

The Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF’s Electronic Health Record. It includes interoperability with other third‑party systems and devices.

Our Core Values

• Judgment: Makes wise decisions, root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, concise and articulate in speech and writing, treats people with respect independent of their status or disagreement, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias‑to‑action, and avoids analysis‑paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches, new ideas that prove useful, stays nimble by minimizing complexity and finding time to simplify.

Qualifications

Required Qualifications

• Bachelor’s degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Three years of relevant work experience.
• Uncertified candidates must obtain Epic certification within 6 months of hire.
• Broad and/or in-depth knowledge of 1–2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem‑resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail‑oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost‑effectiveness, policy, and performance.

Preferred Qualifications

• Academic Medical Center experience with 3+ years of Epic experience.
• Experience in Willow medication billing build/support or in hospital medication charging functions.
• Epic Willow Application Certification.