Epic Willow Analyst - Information Technology (Days)

Tanner; Georgia; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Tanner seeks an Epic Willow Analyst to serve as the primary support contact for the Willow Application. You will coordinate issue resolution with technical staff and business customers, applying knowledge of Pharmacy workflows and regulatory requirements while ensuring quality standards.

Responsibilities include assessing call urgency, communicating with stakeholders, and occasionally performing duties beyond the defined scope to meet operational needs.

Qualifications

• Education: High School Diploma or GED.
• Experience: 3 years of related experience with knowledge of specialized practices, equipment, and procedures.
• Epic certification(s) in area of support preferred and must be kept current.
• Bachelor's Degree preferred; other Epic certifications encouraged.

Responsibilities

• Serve as the primary support contact for the Epic Willow Application.
• Coordinate issues within the Willow application area and liaise between technical staff and customers.
• Assess urgency of calls and escalate to resolve issues per policies and procedures.
• May take on duties outside the defined job scope as needed.

Education

High School Diploma or GED

Epic Certification(s) in area of support

Bachelor's Degree preferred

Job description

Epic Willow Analyst - Information Technology (Days)

#26-1460

Job Description

Willow Analysts are the primary support contact for the Epic Willow Application. Willow analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Willow analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department's wide variety of customers and must elevate appropriately to resolve issues. Depending on operations, business or project needs, the Willow Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Qualifications

• Current Epic certification(s) or accreditation in area of support is preferred. Epic certification in other areas may be considered initially. If Epic certification(s) in area of support has not been obtained or has lapsed, certification(s) related to area of support must be achieved during first 90 days. Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required.
• Bachelors Degree preferred.
• Additional Epic Certifications or Accreditations and Badges preferred but not required.
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy.

Remote Position

No, not a remote employee

Shift

1st/Days

Shift Description

Standard shift is M-F 8am-5pm. Depending on needs of the business, the analyst may be required to work early, stay late, and work weekends. The analyst is required to participate in the on call and overnight reboot rotations