Epic UChart Informaticist — Physician Support Lead

umiami; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami is seeking a Physician Support Informaticist 3 to deliver one-on-one Epic UChart training and resolve end-user issues across ambulatory care settings in Miami, FL. This role initiates ticket routing, collaborates with UHIT leadership, and travels to satellite locations for go-lives.

The ideal candidate holds Epic certification, a relevant degree, and 5+ years of experience in clinical operations or IT.

Qualifications

• Bachelor’s degree or higher in a relevant field with ongoing clinical informatics focus.
• Epic Certification in at least one core module is required for this role.
• Informatics or Lean certification is preferred to support process improvements.
• Minimum 5 years of relevant experience in clinical operations, IT, or healthcare vendors.
• Experience leading at least one full module or system implementation, preferably Epic.
• Vendor/consulting experience is advantageous.

Responsibilities

• Provide one-on-one training on Epic UChart applications across service lines.
• Identify and document provider and physician workflow issues and routes to UHIT teams.
• Travel to UMHC satellite locations to support go-lives and deployments.
• Advocate for clinician needs and document opportunities for optimization.
• Analyze new releases and assess impact on provider workflows.
• Facilitate end-user sessions to prioritize changes and improvements.
• Collaborate with trainers to develop documentation and training strategies.
• Participate in on-call rotations and regular project meetings.
• Maintain communication with leadership on project status and issues.
• Adhere to University policies and safeguard assets.

Skills

Epic knowledge

Communication skills

Teamwork

Problem solving

Critical thinking

Dependability

Stakeholder management

Learning agility

Education

Bachelor’s degree in a relevant field

Informatics Certificate

Lean Certification

Tools

Epic Certification (core module)

Job description

University of Miami is seeking a Physician Support Informaticist 3 to deliver one-on-one Epic UChart training and resolve end-user issues across ambulatory care settings in Miami, FL. This role initiates ticket routing, collaborates with UHIT leadership, and travels to satellite locations for go-lives.

The ideal candidate holds Epic certification, a relevant degree, and 5+ years of experience in clinical operations or IT.