Physician Support Informaticist 3 - Central

umiami; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami is seeking a Physician Support Informaticist 3 to deliver one-on-one Epic UChart training and resolve end-user issues across ambulatory care settings in Miami, FL. This role initiates ticket routing, collaborates with UHIT leadership, and travels to satellite locations for go-lives.

The ideal candidate holds Epic certification, a relevant degree, and 5+ years of experience in clinical operations or IT.

Qualifications

• Bachelor’s degree or higher in a relevant field with ongoing clinical informatics focus.
• Epic Certification in at least one core module is required for this role.
• Informatics or Lean certification is preferred to support process improvements.
• Minimum 5 years of relevant experience in clinical operations, IT, or healthcare vendors.
• Experience leading at least one full module or system implementation, preferably Epic.
• Vendor/consulting experience is advantageous.

Responsibilities

• Provide one-on-one training on Epic UChart applications across service lines.
• Identify and document provider and physician workflow issues and routes to UHIT teams.
• Travel to UMHC satellite locations to support go-lives and deployments.
• Advocate for clinician needs and document opportunities for optimization.
• Analyze new releases and assess impact on provider workflows.
• Facilitate end-user sessions to prioritize changes and improvements.
• Collaborate with trainers to develop documentation and training strategies.
• Participate in on-call rotations and regular project meetings.
• Maintain communication with leadership on project status and issues.
• Adhere to University policies and safeguard assets.

Skills

Epic knowledge

Communication skills

Teamwork

Problem solving

Critical thinking

Dependability

Stakeholder management

Learning agility

Education

Bachelor’s degree in a relevant field

Informatics Certificate

Lean Certification

Tools

Epic Certification (core module)

Job description

Current Employees:

The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Physician Support Informaticist 3 to work in Miami, FL.

The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders.

Core Responsibilities:

• Initiates periodic rounding toidentifyprovider and physician issues throughout the ambulatory care and clinic settings.
• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets withUChartanalysts).
• Travelsto each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
• Acts as an advocate for provider and physician needs byidentifyingand documenting system optimization opportunities and following through on those improvements to implementation.
• Initiates the analysis of new releases anddetermininghow they willimpactprovider and physician workflow.
• Participates orfacilitatessessions with end users to prioritize and confirm changes that will be implemented.
• Collaborates with trainers on system changes and new features to develop documentation and training strategies.
• Participates in on-call rotations and support.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• This position provides full-time onsite support at the Bascom Palmer Eye InstituteUHealthLocations: Plantation and Palm Beach Gardens.
• Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows
• Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption
• When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflowsacting as an advocate for physician’s needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Bachelor’s degree inrelevantfield.
• Epic Certification in at least one core modulerequired.
• Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty applicationpreferred.
• Minimum5yearsofrelevantexperience. Minimum of 6 years of experience, in clinical operations, Hospital IT or Healthcare vendorpreferred.
• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
• Vendor / Consulting Experiencepreferred.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Critical Thinking:Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Stakeholder Management: Ability to work effectively with all levels of employees including senior Leadership.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff