Epic Analyst, MyChart

University of Miami; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A health system in Florida is seeking an experienced Epic Analyst to serve as a primary support contact for application end-users. The role involves resolving issues, implementing workflows, and providing day-to-day application support. Candidates should have a Bachelor’s degree, Epic MyChart Certification, and at least 3 years of relevant experience. This position is full-time and requires effective communication and problem-solving skills.

Qualifications

• Minimum 3 years of relevant experience.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

• Serve as a primary support contact for application end-users; identify issues and resolve them.
• Design, develop, implement, and maintain the Epic MyChart configuration and workflows.
• Support all phases of testing and document workflow design.
• Analyze information technology in clinical work processes and validate impacts to the workflow.
• Provide day-to-day application support, evaluate and resolve service tickets.
• Collaborate with trainers on application changes and new features.
• Assist with analyzing the impact of information technology in clinical work processes.
• Participate in on-call rotations and support.

Skills

Effective communication

Problem-solving

Interpersonal skills

Leadership abilities

Proficiency in Microsoft Office

Education

Bachelor’s degree in a relevant field

Epic MyChart Certification

Job description

Overview

Epic Analyst, MyChart — University of Miami Health System (UHealth). This is a full-time role in the IT Department.

Core Responsibilities

• Serve as a primary support contact for application end-users; identify issues and resolve them.


• Design, develop, implement, and maintain the Epic MyChart configuration and workflows.


• Support all phases of testing and document workflow design.


• Analyze information technology in clinical work processes and validate impacts to the workflow.


• Provide day-to-day application support, evaluate and resolve service tickets, implement requested changes, and retrieve data promptly.


• Collaborate with trainers on application changes and new features to develop documentation and training strategies.


• Assist with analyzing the impact of information technology in clinical work processes.


• Participate in on-call rotations and support; attend applicable committees; maintain regular communication with team and participate in weekly project team meetings.


• Review project status and issues with leadership; become knowledgeable about UHealth policies, procedures, and business operations; adhere to University and unit-level policies and safeguard university assets.

Core Qualifications

• Bachelor’s degree in a relevant field


• Epic MyChart Certification


• Minimum 3 years of relevant experience


• Ability to communicate effectively in both oral and written form


• Ability to maintain effective interpersonal relationships


• Ability to recognize, analyze, and solve a variety of problems


• Ability to lead, motivate, develop, and train others


• Proficiency in computer software (e.g., Microsoft Office)


• Commitment to the University’s core values


• Any appropriate combination of relevant education, experience and/or certifications may be considered

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination under Federal law. Additional information is available.

Job Details

• Job Status: Full time


• Employee Type: Staff


• Pay Grade: H13


• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Health Care Provider


• Industries: Higher Education