Epic Training & Go-Live Support Specialist

Vytalize; Ohio; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual Bonus Potential

401(k) Match (100% up to 4%)

Health Benefits Effective Day 1

Health & Wellness Stipend

Job summary

Vytalize Health is seeking an Epic Training & Support Specialist to provide end-user support, training, and workflow guidance during go-lives, upgrades, and optimization efforts.

You will work with analysts and build teams to relay real-world feedback, develop training materials, and help clinicians and operational staff maximize Epic functionality in a fast-paced, patient-centered environment.

Qualifications

• Associates degree or Medical Assistance certification or equivalent experience.
• 3 years experience using Epic as an end user.
• Experience providing Epic application support or training in a healthcare environment.
• Strong understanding of clinical or operational workflows.
• Excellent communication and presentation skills.
• Ability to work independently in a fast-paced, customer-facing environment.

Responsibilities

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives.
• Deliver end-user training and workflow education for Epic applications.
• Share feedback on workflow challenges observed during support and training sessions.
• Serve as a subject-matter resource for assigned Epic functionality.
• Assist with workflow testing, training environments, and end-user simulations.
• Troubleshoot moderately complex issues and determine appropriate resolution or escalation.
• Create and maintain training materials and support documentation.
• Support application upgrades and new functionality adoption.

Skills

Workflow observation and feedback

Adult learning and facilitation

Intermediate Epic application knowl

Relationship building with clinical

Problem-solving and adaptability

Education

Associates degree or MA certification

Job description

Vytalize Health is seeking an Epic Training & Support Specialist to provide end-user support, training, and workflow guidance during go-lives, upgrades, and optimization efforts.

You will work with analysts and build teams to relay real-world feedback, develop training materials, and help clinicians and operational staff maximize Epic functionality in a fast-paced, patient-centered environment.