Epic Go-Live Support Specialist

Nordic Consulting Partners; Madison (WI); On-site; CAD 90,000 - 120,000; Full time

Job summary

Nordic Consulting Partners in Canada is seeking an Epic Go-Live Consultant to provide at-the-elbow support during Epic implementations, upgrades, and activation events. You will assist clinicians and staff with Epic workflows, navigation, documentation, and order entry during times of significant organizational change.

The role emphasizes end-user support, training reinforcement, issue tracking, and collaboration with multidisciplinary teams.

Qualifications

• Minimum 2 Epic go-lives in the last 5 years required.
• Experience supporting healthcare operations or clinical workflows.
• Strong end-user support methodologies and issue escalation knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and within multidisciplinary teams.
• Flexible schedules, including evenings, weekends, and overnights during go-lives.
• Epic go-live, training, command center, or support experience is preferred.
• Clinical background strongly preferred.

Responsibilities

• Provide at-the-elbow Epic support during go-live and stabilization activities.
• Assist clinicians and staff with Epic workflows, documentation, and order entry.
• Observe workflows to improve adoption and efficiency.
• Support physicians, nurses, revenue cycle teams during transitions to Epic.
• Document issues and escalate through established channels.
• Participate in command center activities and daily stand-ups.
• Reinforce training and Epic best practices.
• Monitor issue resolution and follow up with end users.

Job description

Nordic Consulting Partners in Canada is seeking an Epic Go-Live Consultant to provide at-the-elbow support during Epic implementations, upgrades, and activation events. You will assist clinicians and staff with Epic workflows, navigation, documentation, and order entry during times of significant organizational change.

The role emphasizes end-user support, training reinforcement, issue tracking, and collaboration with multidisciplinary teams.